POLICIES

CLIENT APPOINTMENTS

New clients, please arrive five minutes prior to your appointment.  We also ask you to check out the Le Petit website prior to your appointment for tips, facts, and general helpful information about your appointment — particularly Brazilian waxing, new lash sets, and spray tans. 

LATENESS

Sadly we can never know when traffic will be good or bad. Here's a tip, it is always bad so just anticipate that. If you find yourself running late give us a quick call or text. Chances are if you are only 5 to 10 minutes behind we can try our best (no promises to fit you in. We usually give you a call or text at the five-minute mark to know if you are running late. (Longer services may have to be shortened or rescheduled)

 

RESERVATIONS

All new and recurring appointments must be reserved with a credit card on file per the cancellation policy. No appointments will be reserved without a credit card on file. All cards are securely saved and encrypted through Square. 

 

PAYMENT 

Forms of payment gladly accepted are Master Card, Visa, Discover, American Express, Apple Pay, and Android Pay. 

    

 

WALK-INS

At this moment we do not take walk Ins unless there is a free reservation available but that cannot always be guaranteed   All services are by appointment only to ensure great service standards and privacy for each of our clients. 

 

SOLICITING

NO SOLICITING of any kind will be accepted. No MLMs, please.  

 

CANCELLATIONS

We understand that things come up, but we ask that you give us at least 72 hours' notice before you cancel or reschedule your appointment. If you cancel within forty-eight hours of your appointment, you will be subject to a 50% charge of the full-service amount which will be charged to your card on file. Two or more last-minute reschedules or cancellations in a row will be subject to prepayment for any future services.

NO SHOWS

If you have not rescheduled your appointment with appropriate timing and you do not show up for your reserved appointment slot, you will be charged 100% of the service.  The charge will be billed to your credit card on file. If you are a repeat offender, you will be restricted from booking future appointments.

 

LASH EXTENSIONS

All lash extension appointments are to be booked with a card on file and a 30% nonrefundable deposit is due at the time of booking. 

AGE REQUIREMENT

All clients 17 and under must bring a parent.

REFUNDS

All retail products cannot be returned or exchanged. All sales on services, retail products are final and nonrefundable. If in any way there is an issue please speak with Isabela so she may address the issue. Gift Certificates expire 6 months from the date purchased. Gift certificates that are not used cannot be reimbursed for cashback.  

PERSONAL BELONGINGS

We regret that we cannot be responsible for the loss or damage of personal articles. It is recommended that you leave your valuables at home or in your vehicle. 

PRE-PAID PASSES

Passes are to be used solely by the person who originally purchased the pass. The pass cannot be used transferred to other services or products. Passes are nonrefundable. On the occasion that you cancel with less than 48 hours' notice (2 full business days) an appointment that is reserved with a pass, you forfeit the full-service amount for that appointment within your pass. Passes must be used with the esthetician you purchased from. 

CHILDREN

No children are allowed unless they have an appointment scheduled for them by a parent. No siblings are allowed to accompany them.

NEW POLICIES DURING THE COVID - 19 PANDEMIC

 

CHECK-IN

Please stay in your car and text us to let us know you are here. We will check you in and text you back once your room has been sanitized and ready for you.

HAND WASHING

Please wash and sanitize your hands as you come in for your service. We will have two handwashing stations available for you. 

CHILDREN, FAMILY & FRIENDS

NO children, friends, or family members are allowed to accompany you during your appointment. Children are only allowed if the child has an appointment that has been made by a parent. 

FACE MASKS

Please wear a face mask during your visit.